Fast, honest shipping
from Lexington, KY
Real carrier rates, no padding, and most in-stock orders out the door within 48 hours. Questions? Call (859) 800-5601, Monday to Friday, 9 to 5 Eastern.
Calculated at checkout from weight and destination. We never inflate shipping.
Most in-stock orders leave our Lexington warehouse within 48 hours.
What we have ships now. The rest follows by ground at no extra charge.
Pick up at our Lexington, KY showroom once we email that it’s ready.
Shipping questions
What does shipping cost?
Shipping is calculated automatically at checkout from your package's weight, destination and the service you choose. Every option shows its exact price before you pay.
We don't inflate or hide shipping charges. We pass along our carrier discounts and use the most cost-effective, reliable method.
Large, custom or agency orders may need freight or extra handling. We'll always contact you for approval before those ship.
Part of my order is back-ordered. How does that work?
Everything in stock ships right away with the method you chose. Back-ordered items follow in a separate shipment as soon as they arrive, and you'll get an email with tracking.
Our team watches every open back-order and will reach out about substitutions or changes if there's a long delay.
How fast will my order ship?
Most in-stock orders are processed and shipped within 48 hours. Expedited orders are pulled first whenever possible.
Which carriers and methods do you offer?
We ship with UPS, FedEx and USPS. Every available option shows at checkout, so you can pick the speed and price that fit.
2009 Family Circle, Suite 3
Lexington, KY 40505Please wait for your ready-for-pickup email before you head over.
Do you ship to APO, FPO and DPO addresses?
Yes. We proudly support the men and women of the US Armed Forces and ship to APO, FPO and DPO addresses through USPS.
Can I ship to a PO Box?
We recommend a street address. UPS and FedEx can't deliver to PO Boxes.
Please double-check your address. Orders returned to us as incorrect or undeliverable have a $15 reshipment fee, plus any reshipping cost above that, before the order is sent again.
My package arrived damaged. What do I do?
Report it within 2 business days of delivery and we'll make it right.
- UPS and FedEx: we file the claim for you. The carrier may contact you to confirm details or inspect the package. Once approved, your replacement ships right away.
- USPS: keep all of the packaging and contact us right away. We'll help with the postal claim and arrange a replacement.
My package is lost, or says delivered but never arrived.
Contact us as soon as possible. We'll work with the carrier to find it and keep you posted.
If tracking says Delivered but you don't have it:
- Check the shipping address on your order confirmation.
- Check with neighbors, your front office or building management, and your local post office, UPS or FedEx location.
- Then contact us and we'll open a carrier investigation.
If the carrier confirms it was lost in transit, we'll send a replacement or make it right as quickly as possible.
Do you ship outside the US?
We ship internationally to Canada only, through USPS.
Do you ship to freight forwarders?
No. We don't ship to freight forwarding companies or third-party international forwarding addresses, and orders to those addresses may be canceled. Questions about your situation? contact us before you order.
How long will it take to get there?
This map shows typical UPS Ground transit days from our Lexington, Kentucky warehouse.
Transit time starts when the carrier picks up your package. Need it sooner? Choose 2-Day or Next-Day at checkout.
Still have a shipping question?
Our team is here Monday to Friday, 9 to 5 Eastern.