Returns
Easy 30-Day Returns
Not the right fit? Send unused items back within 30 days for an exchange, store credit or a refund. If something is wrong with your order, we'll fix it. Here's how it works.
Start a return in 3 ways
Use the form below
Fill out the return request form at the bottom of this page with your order number and the item. We'll reply with next steps.
Call us
Call (859) 800-5601, Monday to Friday, 9 to 5 Eastern. We'll email you the return details.
What you can return
Returnable
- Unused, unworn items in new condition, within 30 days of purchase
- Original, undamaged packaging with all tags attached, ready to resell
- Personal purchases in normal quantities (not bulk, see below)
Not returnable
- Clearance items, and anything marked "final sale", "factory seconds" or "sold as is"
- Belts that have been cut to size, such as ratchet belts
- Custom or personalized items: helmets and helmet fronts, custom lightbars, custom badges and collar brass, embroidery, screen printing, costumes
- Class A coats and pants (built to order)
- Installed items: headlight flashers, vehicle lighting, sirens, speakers
- Used items, items with tags removed or without packaging
- Expired items, including all medical and EMS supplies
- Bulk, wholesale and special-order purchases
Your options
Exchange
Swap for a different size, or a similar style from another brand. You pay shipping on the exchange order.
Store credit
Saved to your account and applied automatically to your next website order.
Refund
Back to your original payment method. A restocking fee may apply in some cases.
The details
| Return shipping | You pay return shipping, unless the return is because of our mistake. Use a tracked shipping method to protect yourself. |
|---|---|
| Original shipping | Not refunded. |
| Processing time | Usually 2 to 4 business days after we receive your return. |
| Restocking fee | May apply in some cases. |
| After 30 days | Approved returns outside 30 days get store credit only, reviewed case by case. |
| Custom items | Not returnable unless there is an obvious defect. |
| Warranty claims | We're an authorized dealer for every brand we sell. If a product fails after 30 days, contact us and we'll help with the manufacturer's warranty. |
Bulk and department orders
A bulk purchase is an order with a large quantity of the same item, or a large order value, for a group, agency or department. Examples:
- Orders for several people in a department or agency, typically 10 or more of the same product or size range
- Custom or special-order items made to order, such as uniforms, apparel, equipment or accessories
- Items bought at bulk or contract pricing
Bulk and special-order purchases are final sale and can't be returned or exchanged. That's how we keep agency pricing low and large orders moving.
Chargebacks
Please talk to us first. If you file a credit card chargeback without first giving us a fair chance to resolve the problem, we charge a $50 chargeback fee. Chargebacks are meant for charges you never authorized. For anything else (an order, a back-order or a return) we'll work with you to make it right.
Return request form
Include your order number and the item you'd like to return.