Let's Get Started
Here are your available options:
- (Recommended) Request a Return in your Order History within My Account. Select the item that you would like to return and follow the instructions.
- Call 1-800-646-1086 in order to request the Return and we will email you the information
- Use the contact form lower in this page to start your request
In most cases, unused, new-condition items can be Returned. Item must be in 100% resell-able condition, in original, undamaged packaging.
When returning, it is highly advisable that you use a shipping method that provides you a tracking number.
Restock fee may apply in some scenarios
We do not pay for return shipping unless we caused an error.
On items with a Warranty, after 30 Days, please contact the manufacturer directly.
No Clearance Items
No Customized Items (Helmets, Custom Lightbars, Helmet Fronts, Costumes, Custom Badges & Collar Brass, Other customized items)
No items that have been used, tags removed, no packaging, etc.
Items with expired date
Returns: Free, No-Hassle, Easy Within 30 Days!
If you don't like it, we will return it within 30 days of the purchase and issue a refund. It's that simple. Free returns means no restocking fee. Simply return your unworn, like new product to our warehouse and we will exchange, replace, offer store credit or refund the product at your request.
Your items must in the original packaging, tags intact. We will reject a return if it is not in new condition. Returns are RARE. If you have a problem. We will fix it. It's that simple! You are responsible for the original shipping cost on the first order, and the return shipping to send it back to us.
- Exchanges - Where appropriate, we will first try an exchange for a different size, or a same-style product from a different brand. We would like to make sure that you get taken care of.
- Store Credit - For most Returns, we would prefer to offer a Store Credit towards a different purchase on our website. This will be saved on your account and will auto-apply to any future website orders so that it is super-easy to redeem!
- Payment Refund - Of course Returns for Refunds are available. We hope that we will have had the opportunity to be able to resolve any issues that you've had with your order.
Some Rookie Rules to live by:
- As we say above - if there is a problem, we will fix it. Rest assured that we will go to great lengths to make things right. If we mess up, we fix it. Period.
- All returns MUST be unused, unworn, like new items that have no signs of abuse, use or wear & tear. Product packaging must be complete, no torn off tags, etc.
- When the return is received, we will process as soon as possible, usually within 2-4 business days. The refund will be in the same method of payment as the original order.
- Any approved return that is outside of the 30 day window will only receive a store credit. Reviewed on a case by case basis.
- We gladly accept exchanges. You will be responsible for the shipping charge on the exchange order.
- Returns will NOT have original shipping charges refunded.
- Any item marked "final sale", "factory seconds", or "sold as is" is ineligible for a return or exchange. This is typically noted in the description on the item
- You are responsible for return shipping charges.
- No returns on custom items unless obvious defect (embroidery, screen printing, leather helmets with custom name stamps, custom badges, or collar brass, etc.)