Frequently Asked Questions
You can contact us 24 hours a day 7 days a week with any questions or problems with your order. Most companies say they respond quickly but we are sitting in some corner of our offices hitting the refresh button on our email. That means it gets answered really fast. CONTACT US Now
Where will my order ship from?
Unless drop shipped, your order will be shipped from our facilities in Lexington, KY 40505. If ordered earlier during the day shipments go out same day as most of the items we sell we stock in our warehouse facilities. If for some reason your order is back ordered you will get an email saying so. We try to keep what we sell in stock, but in this industry it is extremely difficult and expensive to do so.
Do you do special orders or government quotes?
Yes. In fact, most of the time, we can get any product from any manufacture in the public safety field. Just because we don't have it listed on our webstore yet, doesn't mean we can't get it to your door! Government municipalities are encouraged to contact us as well as we have a proven track record when dealing with government accounts.
Can I get a catalog in the mail?
At this time, we do not have a print catalog. It is however in it's early development stages. Look for it to come within the next year.
I am nervous about ordering online, can I call to place an order?
Absolutely! If you have questions or concerns about ordering online, then please give us a call and one of us will be more than happy to take your order over the phone. Our number is toll - free. That of course means we pay for the call. Call now 1-800-646-1086.
What forms of payment do you accept?
We accept Visa, Mastercard & Discover credit cards. We also accept Paypal.(PayPal is the world's most popular and secure online payment service. When you use PayPal, your billing address and credit card information are not shared with anyone you pay.) If you wish to use check* or money order place your items in the cart. Print out your shopping cart. Send the print out and check to:
The Public Safety Store PO Box 12266 Lexington, Ky 40582
*For a check, know that this will delay your order by at least 10 business days in order to assure the checking account has sufficient funds.
I have a coupon code, how do I use it?
During checkout, there is a field for coupon codes.
How much are your shipping charges?
Please see our Shipping & Returns page for the most up to date shipping costs. FREE for all orders $250.00 and above.
How long does it take to ship orders?
Many orders ship same day. Others ship within 48 hours and if an item is back ordered, it will ship as soon as it arrives to our facilities. We have partnered with some of America's largest companies. Occasionally, we may ship direct from the factory. All of these factories are located in the United States.
How do I track my order?
When your order is placed you will get an email from us with the order number and a link to always track the status of your order. Also, you can call us to get us to check the status of your order - we are always here to help. 1-800-646-1086
Do you have a retail store?
Yes! We do! Come visit us at our retail showroom and warehouse. The address is located on our About Us page. Contact Us to see if we will be in your town soon with a fire school or our mobile showroom.
I am a dealer. Do you have a buying program for dealers?
YES! WE LOVE DEALERS! We do have a few requirements. All of which are very easy for small businesses to do. Use our Dealer Account Signup Page to get in touch with us. Tell us what you plan to buy and we will get back with you and give you the details of our program.
Other questions you have that are not yet listed here?
Contact us with any question for a VERY quick response!