Log in to My Account and open Orders to see where each order stands, from processing to shipped. Your confirmation email also has your order number.

Rather talk to a person? Call (859) 800-5601, Monday to Friday, 9 to 5 Eastern, or contact us and we'll look it up for you.

As soon as your order ships you'll get an email with the tracking number. The same tracking shows on the order in My Account. If your order ships in more than one box, each shipment gets its own tracking number.

Absolutely. Call (859) 800-5601, Monday to Friday, 9 to 5 Eastern. You'll reach a real person who knows the gear, not a phone tree, and we'll take your order and answer any questions along the way.

Yes, if it hasn't shipped yet. Call (859) 800-5601 right away. We move fast, so once an order is processed or shipped we may not be able to stop it.

A canceled order can be refunded as store credit for a future purchase, or to your original payment method.

If it already shipped, you can return it under our return policy. Return shipping is your responsibility in that case.

Almost certainly. We can source nearly any product from nearly any public safety manufacturer. If you don't see it, we just haven't added it to the website yet. contact us with the brand and part number and we'll quote it.

No. We add new products every day, so a printed catalog would be out of date before it reached you. Need help finding something? Call (859) 800-5601 and we'll find it with you.

Most in-stock orders ship within 48 hours, and many ship the same day. We ship Monday to Friday, 9 to 5 Eastern. You'll get an email with tracking the moment your order leaves.

Most orders ship from our warehouse in Lexington, Kentucky. We stock what we sell.

When an item can reach you faster straight from the manufacturer, we have it shipped from their US facility. Either way you get tracking.

We ship with UPS, FedEx and USPS. Shipping is calculated from your package's weight, destination and the service you pick, and the exact cost shows at checkout before you pay.

Large, custom or agency orders may need freight, and we'll always contact you for approval first. Details are on our shipping page.

We ship everything that's in stock right away using the shipping method you chose. The back-ordered items follow as soon as they arrive at our warehouse, and you'll get an email with tracking when they ship. You're never charged extra shipping for the second box.

If a back-order is delayed for a long time, our team will reach out to talk about options.

Yes. We proudly ship to military addresses through USPS so your order travels through the military postal system.

Right now we ship internationally to Canada only, through USPS. Outside the US and Canada? contact us before you order and we'll see what we can do.

We recommend a street address. Some carriers can't deliver to PO Boxes, which can delay your order or send it back to us.

Please double-check your address. Orders returned to us as undeliverable have a $15 reshipment fee.

Damaged: let us know within 2 business days of delivery, with a photo if you can, and we'll make it right.

Missing: check your address on the confirmation email, check with neighbors or your front office, then contact us. We'll open a carrier investigation and send a replacement if the carrier confirms it was lost.

Yes. If you choose local pickup, please wait for your ready-for-pickup email before you head over, so your order is pulled and waiting for you.

Return unused items in new condition, with original packaging and tags, within 30 days for an exchange, store credit or refund. If we made a mistake, we fix it. The full details are on our return policy page.

Send us a return request and we'll reply with next steps:

• Fill out the form on our return policy page
• Email support@thepublicsafetystore.com
• Call (859) 800-5601, Monday to Friday, 9 to 5 Eastern

Include your order number and the item you'd like to return.

These items are final sale:

• Clearance and items marked final sale or sold as is
• Belts that have been cut to size
• Custom or personalized items, including embroidery, screen printing, custom badges and helmet fronts
• Installed items such as vehicle lighting, sirens and speakers
• Used items, or items without tags or packaging
• Bulk, department and special-order purchases

For health and safety reasons we also can't accept returns of underwear, socks, body armor, pepper spray, or expired medical and EMS supplies.

You do, unless the return is because of our mistake, such as a wrong item or a defect. Use a tracked shipping method to protect yourself. Original shipping charges aren't refunded.

We process returns within 2 to 4 business days after they arrive. Refunds go back to your original payment method. Store credit is saved to your account and applies to your next order.

Yes. Exchanges for a different size, or a similar item, are the fastest way to get the right fit. You pay shipping on the exchange order.

We accept all major credit cards and PayPal at checkout. Government agencies and municipalities can also pay by purchase order (see Departments & Agencies).

Prefer to mail a check or money order? Add your items to the cart, print the cart page, and mail it with your payment to:

The Public Safety Store
P.O. Box 12266
Lexington, KY 40582

Orders paid by check ship after the check clears, which can take about 10 business days.

We charge the full order amount when you place your order. If part of the order ships later, the balance stays on the order and you're never charged again for the items that follow. You only ever pay for what you ordered.

When everything ships together, yes. If some items are back-ordered, the items that ship later may get their own invoice when they go out. You're still billed only once for each item.

Yes. Every page is encrypted with SSL, and card payments are processed through PCI-compliant payment providers.

Enter it in the Coupon Code box at checkout and click Apply. The discount appears in your order summary before you pay. If it won't apply, check the expiration date and any exclusions, or give us a call.

Yes. We accept purchase orders from any municipality or government agency, and extend credit terms to private companies on a limited basis. We have a long track record with agency accounts, bids and POs.

Yes, and we love to. Send us your list and quantities and we'll put together a quote, including items we don't list online. contact us or call (859) 800-5601.

Please note that bulk and special-order purchases are final sale.

Create an online account, then send us your tax exemption certificate or other documentation. Once we've set your account to tax exempt, your orders are tax exempt automatically when you're logged in.

Yes. Our HQ uniform ordering solution gives your department its own online ordering site for your approved uniforms, so ordering is simple for every member and easy to manage for your quartermaster.

Yes. We offer embroidery, screen printing and custom lettering on many uniforms and apparel items. contact us with what you need and we'll quote it. Custom items are made to order and can't be returned.

Yes, we work with dealers and resellers across the country, and the requirements are easy for small businesses to meet. Create a business account on our website, then contact us and tell us about your business and what you plan to buy. We'll get back to you quickly with program details.

Yes. We match an authorized dealer's price when the item is identical, in stock at that dealer, and the offer is the same. We may decline a match at our discretion.

Our everyday prices are our first responder pricing. We exist for public safety, The Brave Behind the Badge, so we keep costs low across the board instead of raising prices and offering a discount. And we'll still price match.

The crossed-out price is the manufacturer's suggested retail price (MSRP). The price below it is what you pay at The Public Safety Store.

We run promotions on select categories throughout the year, and sale pricing shows right on the product page. Log in when you shop so you always see any pricing on your account.

Most products have a size chart on the product page. Between sizes or not sure how a brand fits? Call (859) 800-5601 and we'll help you get it right the first time.

Many products show live stock. Others show a typical lead time. If an item will be out for an extended time, we update its listing, and if your order is affected we'll email you.

Yes. We're an authorized dealer for every brand we sell, so you get genuine products with the full manufacturer warranty.

contact us with your order number and a description or photo of the problem. Because we're an authorized dealer, we'll work with the manufacturer on your behalf.

Yes! Visit our retail showroom and warehouse at:

2009 Family Circle, Suite 3
Lexington, KY 40505

We also bring a mobile showroom to fire schools, conferences and public safety events. Contact us to find out when we'll be near you. Learn more about us.

We're firefighter-owned. Our founder has served since 2002 as a volunteer firefighter, EMT and police dispatcher, and is now a career Lieutenant Firefighter / Paramedic. Read our story.

An account lets you track orders, reorder quickly, see any account pricing, and set up tax exempt or purchase order billing. Click the account icon at the top of any page to sign in or create one.

Our donations and sponsorships are focused on our local Central Kentucky community.